Privacy Notice and Use of Cookies

Meteor is committed to protecting the privacy rights of all visitors to the website and keeping all personal information secure. This Privacy Notice is directed to customers, financial advisers and other users where we might hold personal information.

When you use our website, you agree to us collecting and using personal information and this Privacy Notice explains how we collect and use your personal information.

We will never release information about our customers or business partners or to any other person or organisation unless we already have your permission or are permitted or required by regulation or law to do so.

The EU General Data Protection Regulation (GDPR) sets out your rights as a consumer in respect of information held about you by businesses.

We have set out how we collect and use this information, and your rights, below. By using the Meteor website, you consent to our collection and use of this information. 

We reserve the right to amend our Privacy Notice at any time, without prior notification. Any modification will take effect immediately by the modified Privacy Notice being displayed. You agree to check this Privacy Notice regularly for modifications and additions. However, this shall not affect your rights in relation to your personal information, which we explain below.

What is personal data?

Personal data includes any information that directly or indirectly identifies you, including evidence provided as part of our application process for the purpose of checking your identity. The personal data we hold on you is information:

Why do we hold and use personal data?

We need this information so that we can:

We may also make your personal information available to:

Is my data secure?

We will only retain the personal information that we hold about you for as long as we are required to provide our products and services to you, and/or for as long as we are required in order to meet legal and regulatory obligations.

We take information security seriously and believe that the security precautions in place are appropriate to the nature of the information and the damage or detriment that might result from a breach of security. Please bear in mind that all publicly accessible websites are potentially susceptible to malicious practices, and we do not accept liability if security is breached.

What are my rights?

Rights to access a copy of your personal information

You can request a copy of the personal information that we hold about you. This is known as a ‘Data Subject Access Request’ and we normally have 1 month to respond. You can do this using the contact information below.

Right to request rectification of your personal information

We take reasonable steps to keep your information accurate and current, but you can also ask us to change any information that we hold about you to keep it accurate, complete and current. Please remember that it is your responsibility to tell us about any updates to your information.

Right to request erasure of your information (‘the right to be forgotten’)

In certain circumstances you have the right to ask us to delete the personal information that we hold about you, for example: if your personal information is no longer necessary for the purposes for which it was originally collected, or if your data has been processed unlawfully.

There are legitimate reasons why we might need to retain some of your personal information after you have requested its deletion, and these include for compliance with legal or regulatory obligations with which we must comply, or for the establishment, exercise or defence of legal claims.

Right to request restriction on our processing of your personal information

You can request that we restrict our processing of your personal information where:

Where a restriction is in place we can continue to store your information but only process it with your consent or for the establishment, exercise or defence of legal claims, for the protection of another individuals’ rights or for important public interest reasons. We will inform you prior to lifting any restriction. 

Right to raise an objection to our processing of your personal information

You have the right to request that we stop processing your information. However, where we believe that our processing of your information is performed on the basis of a legitimate business interest or even because of an important public interest, we may decide that we need to continue to process your information. We may also need to continue to process your information for the defence of legal claims and/or if we can demonstrate compelling grounds which override your interests, rights or freedoms.  

Right to withdraw consent for optional processing

You may at any time withdraw consent for any optional uses of your information to which you have previously consented.

Right to complain to a supervisory authority

If you are dissatisfied with our use or management of your personal information you have the right to complain to an EU Data Protection Supervisory Authority (Authority). That Authority should be in the country where you live, where you are based, or where you feel the issue you wish to complain about took place.

In the UK the relevant Authority is the Information Commissioner’s Office and you can contact them via their website: www.ico.org.uk

Who will hold your information?

Meteor Asset Management Limited and Meteor Investment Management Limited are both data controllers and data processors for the purposes noted above. You can contact us directly about how we use your personal information or to exercise your rights to make a Data Subject Access Request:

Data Protection Officer
Meteor Asset Management Limited
6th Floor, 55 King William Street
London EC4R 9AD
Email: dataprotection@meteoram.com
Tel: 020 7904 1010

Use of Cookies 

Our website makes use of cookies, which are small strings of text that a website can send to your computer via the browser.  A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your email address.  Meteor may use cookies to identify whether the user is registered on the website and to shortcut the access to it.  We may also use cookies for other purposes such as security, to facilitate website navigation, to personalise your experience on our website and to help us understand which parts of our website are the most popular, where our visitors are going, and how much time they spend there.  These cookies do not identify you by name as an individual or by account number.

The cookies that we use have a set expiration period of 90 days. This means that every 90 days, users will be required to read and agree to our Terms and Conditions before using the website. Reminders of Risk warnings and information relating to our Privacy Policy and cookies will also run on a 90-day cycle.  It is possible to override this default expiration period, for instance by clearing browsing data, or by making changes to the default settings of your browser.

Your browser should provide facilities to change these settings, including the ability to enable or disable cookies.  These functions are usually located within the "Settings", "Tools" or "Edit" menus.  In addition, an external resource is available at www.aboutcookies.org which provides specific information about cookies and how to manage them to suit your preferences.

You are under no obligation to accept cookies, but please be aware that disabling or deleting them will mean that some features of our website, such as remembering your login details, will not work and your overall experience on our website may be affected.

Please be aware that our website includes links to third party websites, and those websites may also use cookies, over which we have no control.  We recommend that you read the privacy statements on any other websites that you visit.

We may use Google Analytics to help us analyse the usage of our website.  Google Analytics uses cookies to capture statistics regarding website use.  This information is stored by Google, and they provide us with access to it. Google’s privacy policy is available at http://www.google.com/privacypolicy.html