Treating customers fairly is more than just an FSA Principle, it is part of the sound foundation on which our business is being built. We aim to develop strong, lasting relationships with our customers and clients, be they advisers, individuals, pension funds or corporate entities.
We will always seek to produce clear literature to enable potential investors to understand easily how our products work. We are committed to providing this transparency as far as possible for the duration of any investment with us. We provide regular, clear statements to clients, and clients and their advisers can access details of their accounts through the website, with both current and back-dated valuations available. In addition we will alert our investors, and/or their advisers, to any information and issues we think are of importance to their investment. Customers can ask us for information at any time – by e-mail, phone, fax or letter.